Intimidation?

Throughout the phone conversation I had with Asst Library Commissioner, Bever, she was aggressive in her discussion and used classic verbal intimidation tactics of raising her voice and deliberately interrupting me and speaking over me. This was similar to the Security Guard telling us that the Commissioner is involved "with several law firms", implying legal power. Why do I feel like the bad guy here? All I want is for someone to listen to me and help me come up with a workable solution to this issue.